Services/Support
Vehnet Services
Whether you prefer a fully serviced implementation by Vehnet, require us to train your in-house IT team to become expert in Vehnet technology, or a combination of both, we can design an implementation framework to suit you. Here are typical options:
- Option 1 – Fully Serviced
Vehnet will develop and implement an effective tailored solution based around your business requirements. This will include training the project team and end users. We will also manage system acceptance testing, data migration and other tasks necessary during the go-live period. Following a period of consolidation we will return for an implementation review and a period of fine-tuning and adjustment. - Option 2 – Technology Transfer
Vehnet will provide full training for your IT team in every aspect of our systems, including access to the Software Development Kit. This will enable configuration and development of the software to be handled entirely in-house. Under this option, Vehnet will also provide support to your project team. - Option 3 – Shared Implementation
Some companies elect to take responsibility for defined tasks during first implementation, and take on other skills and responsibilities at a later stage.
Whichever option you choose Vehnet guarantees to meet your needs and fulfill your highest expectations.
Training & Support
At Vehnet we pride ourselves on providing excellent training and outstanding support.
Training is delivered through the Vehnet Academy, enabling your team to become accredited Vehnet technicians within a matter of weeks. Every aspect of the software may then be easily adapted, using our unique configuration toolset.
We are dedicated to supporting every function that a vehicle may need during it's life. Our guarantee is that we will deliver any function you need within the timescale of your implementation at no additional cost if it falls within the scope of the contracted modules.
To facilitate an immediate start, Vehnet offers pre-constructed solutions so that benefits flow within weeks. Our implementation method is easy to follow and you are in control at all times. The pre-constructed solutions can be used ‘out of the box’ or added later to build exactly what you need.
- Configuration by Vehnet technicians or client in-house IT department.
- Professional certification through the Vehnet Academy.
- Range of support options including twenty-four hour, year-round.
- All software enhancements are provided free of charge.
- Simple flat monthly billing based on average unit volumes provides licence and support for unlimited users and sites.